• For iPhone users, Loop requires iOS13 operating system or newer running on a iPhone 6S or newer.
• For Android users, the Android 6.0 operating system or newer is required.

You can reset your Loop Account password, using either your personal email or number that you used to set up the account

It’s simple. Search ‘Allocate Loop’ on your App Store and download it, just like any other app. Or you can use these direct links:

1. Once you have downloaded the app and opened it, create yourself a Loop login using your personal email.
   • You can also add your mobile phone number for a quicker sign in but don’t worry, this personal information is not shared with anyone you connect with.
   • You will also receive an email to verify your account.
2. Now you have access to Loop, you need to connect with your workplace using your Organisational Credentials, that your workplace will have provided you. Once you have done this, you’re ready to start connecting and communicating with your colleagues and organisation.
   • You may know your Organisational Credentials as your ‘Optima’ or ‘EmployeeOnline’ details.

• Firstly, check your organisation has signed up to Loop. While the app is generally available on the App store, your organisation to be signed up to use it.
• If your organisation is using Loop and your Organisation Credentials are not working when trying to connect, contact your Loop representative within your organisation who will be able to help.

• Your organisation defines who can use Loop, so please contact your Loop representative for more information.

• Your organisation is in charge of your credentials. If you’ve forgotten them, contact your organisational member who looks after these to recover them.

No. Once you’ve used an email for a Loop account before, even if you have now deleted that account, you’ll need to use another personal email to create a new Loop account.

Loop is an app dedicated to healthcare and aged care organisations that allow their employees to have access to their roster, as well as the ability to connect and communicate with colleagues and their organisation. Loop also allows you (if enabled by your organisation) to book annual leave, request casual duties, see who you are working with and more.

If your organisation has Loop, you will have received communications before it was launched or as part of your induction. If you’re still not sure, speak to a someone at your organisation to find out more.

• Simple! All you need to know is their name. Search for them on the hub screen (the purple page in the middle) and press ‘invite’.

Yes. Use the ‘Report’ function on the hub screen (the purple page in the middle). There you will see a Report button where you can send any feedback or concerns you have to your organisation.

Loop is designed as a secure and safe platform to connect with your workplace and therefore it is the only place you can connect with.

This is controlled by your own organisation. If you do not have the ability to create a group but think you should, contact the Loop representative at your organisation.

Head to the messages section in Loop and click on the ‘pencil’ icon at the top to set up a new direct or group message. Then just type in the name/s, or search for, who you want to chat with.

Everyone loves to be creative. And yes, you can send emojis in messages. You can also your own GIF’s from your camera roll.

Before you are able to send direct messages to a fellow colleague, you’ll need to add them as a connection first.

If you are rostered and automatically put in a group, you can send messages within that group for all your team to see, even if you haven’t added them as a connection.

If your organisation is using Loop, it means it is also using HealthRoster to create employee Rosters. If you are a rostered employee, Loop connects with HealthRoster to pull all the information into Loop and set up the groups.

Click onto the hub screen (by clicking on the Loop symbol at the bottom of the screen). Then click on your profile image in the top right corner.

Yes. Get creative and change your profile picture and add a short bio about yourself, so colleagues can find you easily and connect.

Click onto the hub screen (by clicking the loop simple, across the bottom). There you’ll find the ‘log out’ option at the bottom of the screen.

• When on leave, you can turn your notifications off on the Loop app in your phone’s settings, so you know your personal messages aren’t going to get interrupted by work group messages going off.

It’s easy. Go to the hub screen (the purple page in the middle) and click on ‘Leave’ icon to head to details about your leave entitlements. Then click on the ‘+’ to request a new period of leave

Your leave allowance is managed by your organisation. Please contact your Loop representative within your organisation.

No. Your Loop ID is unique to you. When you leave your current organisation, or are working at two organisations that use Loop, you’ll just need your new workplace to provide you with new Organisation Credentials, that you then use to connect to the new organisation.

As Loop is designed to be a safe and secure work platform, we have deliberately designed it to not save photos to your phone’s own image gallery. This is so your work images don’t get mixed in with your personal photos.

Head to the hub screen (the purple page in the middle) and click on the ‘Call Outs’ icon.

Yes. If you work on a roster and your rostering team opens up the rota in advance for requests, then simply head to the hub page (the purple page in the middle) and click on ‘Request Duty’.

If your organisation has enabled this feature, you’ll be able to request and book bank shifts via Loop. If so, on the hub screen (the purple page in the middle), an icon for booking bank shifts will appear.

I cannot see any casual shifts. What could this be?

• Loop will only show you casual shifts that you are eligible to work. Therefore, you may not be seeing shifts as there are no available shifts that you are eligible.
• If you think you should be able to see some shifts, please contact your Loop representative.

Contact your rostering team, who can either assist you directly, or raise a ticket with the RLDatix/Allocate team to fix.

We love new ideas! Whether this is a way of using Loop to do something new, or a new feature you want to see developed in the app, let your Loop representative know.

If it’s about a way of using the app, they will then be able to consider your idea.

If it’s a new feature in the app, they can then raise this with RLDatix directly.

Use the ‘Report’ function on the hub screen (the purple screen in the middle). There you will see a Report button where you can send any feedback or concerns you have to your organisation.

There are 3 simple reasons why you should use Loop over other platforms.

• It’s secure. Your messages aren’t kept by third parties and you don’t have to share your mobile number or personal email address to get connected with colleagues.
• No one likes work creeping into personal lives. By keeping all workplace messages to Loop, you know your personal channels are your personal messages.
• With the whole of your organisation on Loop, you can connect with colleagues across different teams and departments.

Yes, there is a web browser version that you can access here

Loop is a secure platform that only allows employees to join it with their EmployeeOnline ID. Therefore, to search for colleagues to connection with, you just need their name.

It is just in case you ever forget your Loop password, so you are able to reset it. These details are not accessible to your colleagues.

Loop is provided by Allocate Software, the company behind the eRostering system HealthRoster and EmployeeOnline. For more information on Allocate, visit www.rldatix.com/en-apac/